Refund policy

At SZN PLANNERS, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes things don't go as planned, and we want to ensure you are satisfied with your purchase. Please read our refund policy carefully to understand your rights and obligations.

Refund Eligibility

• Refunds are available for store credit only.
• Refund requests must be made within 30 days of receiving the product.
• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Refundable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

1. To initiate a refund, please contact our customer service team HERE with your order number and details of the product you wish to return.
2. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us HERE with proof of the damage or defect (e.g., photos or videos). Upon verification, we will arrange for a replacement item to be sent to you at no additional cost.

Return Shipping

Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable.

Processing Time

Once your return is received and inspected, we will process your store credit.

Contact Information

If you have any questions about our refund policy, please contact us at:

• Email: szn@sznplanners.com